All Carry Om bags are covered by a 10-year warranty against manufacturing defects.

All Carry Om bags come with a special tag inside indicating date of manufacture. We use this as a guide for warranty claims.

Currently, we only cover warranty within the Philippines. If you're traveling or now outside the Philippines, we can fix it at customer's courier expense.

What’s Covered:

• Manufacturing defects such as issues with stitching, zippers, straps, or structural integrity.

What’s Not Covered:

• Cosmetic issues such as fading, scuffs, or discoloration.

• Prints on bags such as artwork, logo prints, or aesthetics markings that are printed on fabric such as DTF, silk screens, or other modes of prints and paints that are subject to natural wear and tear, peeling off.

• Damage caused by wear and tear, misuse, overloading, or failure to follow care instructions.

• Free bags or bags part of a giveaway program by Carry Om, without warranty cards.

How It Works:

• If a manufacturing defect is found within 10 years, we will repair your bag free of charge.

• Courier Costs: Carry Om will cover courier fees if defect is within 3 months. Anything beyond, customer will cover courier costs to and from the repair facility.